👋🏾 Hi there! I’m Rod,
Strategic lead designer and visual storyteller. Driving enterprise design collaboration and execution.
I specialize in executing the end-to-end design process, contributing to strategy & roadmap planning, fostering collaborative relationships, delivering high-impact products, and being a supportive teammate.
I reside in the Greater Detroit Metro area and work full-time remotely for Yext, which is headquartered in New York City.
Select case studies
At Singlecomm, I empowered scriptwriters to build their own call center scripts.
As a Senior Designer on Singlecomm Workflow, I led the design and execution of the no-code scripting platform, cutting time to launch from 6 weeks to 3 days.
As a smart home enthusiast, I designed a custom framework for real-time notifications.
As a product designer that’s deeply interested in smart home technology, I undertook a project to add a bit of usability and style to my Home Assistant installation.
At Hearsay, I reduced advisor confusion by identifying and resolving usability issues.
As a Senior Designer on Hearsay Social, I redesigned the flagship product, identifying and resolving usability issues that led to a 57% reduction in support tickets.
At Singlecomm, I helped call center agents satisfy customers.
As Senior Designer on Singlecomm Runtime, I redesigned the Agent Runtime platform with a new visual design and paved the way for them to embrace an omnichannel communication platform.
